Dear Abby: I’m losing sleep over my customer’s rant

DEAR ABBY: I am a small-business owner. My store has local (repeat) and one-time customers.

Jeanne Phillips

The other day, while checking out, one of my local customers spewed out a verbal and extremely bigoted rant. I was stunned speechless. I felt I should do something, but I wasn’t sure what it should be. I have started losing sleep over it.

If it happens again, should I remain silent and keep the peace, or stand up for all Americans and lose this customer and probably more?


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DEAR FREAKED OUT: To paraphrase a well-known saying, “All that’s necessary for evil to flourish is for good men to ignore it and say nothing.”

If the rant your bigoted customer spewed was aimed at another shopper, you had a responsibility to protect the victim of the onslaught. In the future, it would not be out of line to state firmly that you don’t want that kind of talk in your establishment. While doing that may (or may not) lose you a few customers, you would at least be able to sleep better than you’re sleeping now.

  Should Walnut Creek neighborhood welcome bats or get rid of them?

P.S. It may also gain you some customers once word gets around.

DEAR ABBY: I have been with the same doctor for 15 years, only requiring an annual checkup. The problem is, the office is about a 40-minute drive, longer if I hit a rush hour. I have stayed with the provider because the care is so good.

However, I recently found a doctor who is 10 minutes away and provides the

Source:: The Mercury News – Lifestyle


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