They want to know you. In fact, most of them are quite curious about what interests you about a new home. From the sales team, the finance team and the design team to the person or family who owns the company, builders and their representatives know that even the most thorough market research is made better by interacting with real people. They also genuinely care.
A relationship with a builder often starts with the sales team, whose representatives might have titles referring to them as part of a customer care team or something similar. That’s not an attempt to throw off the customer; in fact, it’s the builder’s way of showing how much they truly want to do well by each customer.
“We have our new homes specialists who start building the relationships early on in the process,” said Carrie Newbery, vice president of sales and marketing for the Northern California division of TRI Pointe Homes, which is currently selling in 12 new-home communities around the Bay Area and Northern California, including Fremont, Morgan Hill, Dublin and Brentwood. “It doesn’t even matter if they buy from us! We want to help make the process easier and less stressful.”
When a builder involves the buyer, Newbery said, the new-home buyer gains more of a voice in the process, which makes the many steps ahead of them less scary and removes much of the unknown. It’s not unheard of, she added, for TRI Pointe to notice during these early conversations that perhaps they might not be the best fit for a buyer’s particular needs. If that happens, the new homes specialists may recommend another community or steer the buyer in another direction. “It is all about the customer,” Newbery said.
Before first visiting a new-home community, it’s wise for any buyer to prepare to ask questions that will help them decide if buying new — and from which builder — is their best option.
Know the reasons you are considering new construction: You don’t have to feel pressured to share all of this information with your builder right away. But they’ll be better able to guide you if they know why you’re looking. The more honest you are with yourself, the more you’ll understand your own motivations. Eventually, a builder can more easily help you determine what kind of move, if any, move will help you achieve your goals.
Ask yourself: Are you looking at new homes …
Source:: The Mercury News – Lifestyle